Privacy Policy

Effective Date: January 1, 2025

Introduction

Welcome to Place Manager Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our location service management platform.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, phone number, and company details
  • Profile Information: Job title, department, and professional preferences
  • Contact Information: Billing address and communication preferences
  • Authentication Data: Username, password (encrypted), and security questions

Business Information

  • Location Data: Business addresses, operating hours, and service areas
  • Customer Information: Customer contact details and service history
  • Employee Information: Staff schedules, roles, and contact information
  • Service Data: Service offerings, pricing, and availability

Technical Information

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, features used, time spent on platform, and click patterns
  • Location Data: GPS coordinates when using mobile features (with permission)
  • Cookies and Tracking: Session data, preferences, and analytics information

How We Use Your Information

We use your information for the following purposes:

Service Provision

  • Provide and maintain our location management platform
  • Process transactions and manage billing
  • Enable communication between team members and customers
  • Generate reports and analytics for business insights

Platform Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Conduct research and development
  • Optimize platform performance and user experience

Communication

  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Share important platform announcements
  • Send marketing communications (with consent)

Legal and Security

  • Comply with legal obligations and regulations
  • Protect against fraud and unauthorized access
  • Enforce our terms of service
  • Resolve disputes and legal claims

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing and billing
  • Email delivery and communication
  • Analytics and performance monitoring
  • Customer support services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Multi-factor authentication and role-based access permissions
  • Network Security: Firewalls, intrusion detection, and secure network architecture
  • Regular Updates: Security patches and system updates are applied promptly

Organizational Safeguards

  • Employee Training: Regular security awareness training for all staff
  • Background Checks: Thorough vetting of employees with access to sensitive data
  • Incident Response: Established procedures for detecting and responding to security incidents
  • Third-Party Audits: Regular security assessments by independent experts

Data Backup and Recovery

  • Regular Backups: Automated daily backups with multiple recovery points
  • Disaster Recovery: Comprehensive plans for business continuity
  • Data Integrity: Regular verification of data accuracy and completeness

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

  • View Your Data: Access and review the personal information we have about you
  • Data Export: Request a copy of your data in a portable format
  • Account Dashboard: View and manage your information through your account settings

Correction and Updates

  • Update Information: Correct or update your personal information at any time
  • Profile Management: Modify your preferences and communication settings
  • Data Accuracy: Request correction of inaccurate or incomplete information

Deletion and Restriction

  • Account Deletion: Request deletion of your account and associated data
  • Data Minimization: Request restriction of processing for specific data types
  • Right to be Forgotten: Request removal of personal information (subject to legal requirements)

Communication Preferences

  • Marketing Opt-out: Unsubscribe from marketing communications at any time
  • Notification Settings: Customize which notifications you receive
  • Communication Channels: Choose your preferred methods of communication

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data

  • Active Accounts: Retained while your account is active and for a reasonable period after closure
  • Business Records: Maintained for legal and regulatory compliance (typically 7 years)
  • Support Records: Customer service interactions retained for quality assurance

Automatic Deletion

  • Inactive Accounts: Accounts inactive for 3+ years may be automatically deleted
  • Temporary Data: Session data and temporary files are regularly purged
  • Backup Data: Backup copies are retained according to our data retention schedule

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Required for platform functionality and security
  • Performance Cookies: Help us understand how you use our platform
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we operate. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices in our platform

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Place Manager Pro Privacy Team

  • Email: privacy@placemanagerpro.com
  • Address: 1234 Business Ave, Suite 100, San Francisco, CA 94105
  • Phone: (555) 123-4567

For data protection inquiries in the European Union, you may also contact our Data Protection Officer at dpo@placemanagerpro.com.

Effective Date

This Privacy Policy is effective as of January 1, 2025, and was last updated on January 1, 2025.