Terms of Service

Effective Date: January 1, 2025

Agreement to Terms

By accessing or using Place Manager Pro ("the Service," "our platform," or "we"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

Description of Service

Place Manager Pro is a comprehensive location service management platform that enables businesses to:

  • Manage multiple business locations and their operations
  • Coordinate customer relationships and service delivery
  • Schedule and manage employee assignments
  • Configure and track service offerings
  • Generate invoices and manage billing
  • Access analytics and reporting tools

User Accounts and Registration

Account Creation

To use our Service, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be at least 18 years old or have parental consent
  • Represent a legitimate business entity

Account Responsibilities

You are responsible for:

  • All activities that occur under your account
  • Maintaining the confidentiality of your login credentials
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information remains current and accurate

Account Termination

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activities
  • Remain inactive for extended periods
  • Pose security risks to our platform or other users

Acceptable Use Policy

Permitted Uses

You may use our Service to:

  • Manage your legitimate business operations
  • Store and process business-related data
  • Communicate with customers and employees
  • Generate reports and analytics for business purposes

Prohibited Activities

You may not:

  • Illegal Activities: Use the Service for any unlawful purpose or in violation of applicable laws
  • Unauthorized Access: Attempt to gain unauthorized access to our systems or other users' accounts
  • Data Misuse: Collect, store, or process personal data in violation of privacy laws
  • System Interference: Disrupt, damage, or impair the functionality of our Service
  • Intellectual Property Violation: Infringe on copyrights, trademarks, or other intellectual property rights
  • Spam or Abuse: Send unsolicited communications or engage in abusive behavior
  • Reverse Engineering: Attempt to reverse engineer, decompile, or extract source code
  • Competitive Intelligence: Use the Service to develop competing products or services

Data and Privacy

Your Data

  • Ownership: You retain ownership of all data you upload to our platform
  • License: You grant us a limited license to process your data to provide our services
  • Responsibility: You are responsible for the accuracy and legality of your data
  • Backup: While we maintain backups, you should maintain your own copies of important data

Our Data Protection

We are committed to protecting your data through:

  • Industry-standard encryption and security measures
  • Regular security audits and updates
  • Compliance with applicable data protection laws
  • Transparent privacy practices as outlined in our Privacy Policy

Data Processing

By using our Service, you consent to:

  • Processing of your data as described in our Privacy Policy
  • Transfer of data to our service providers and partners
  • Use of aggregated, anonymized data for service improvement

Intellectual Property Rights

Our Intellectual Property

The Service and its original content, features, and functionality are owned by Place Manager Pro and are protected by:

  • Copyright laws
  • Trademark laws
  • Patent laws
  • Trade secret laws
  • Other intellectual property rights

User Content

  • Your Rights: You retain all rights to content you create or upload
  • Our License: You grant us a worldwide, non-exclusive license to use your content to provide our services
  • Responsibility: You warrant that you have the right to grant this license

Trademark Policy

Our trademarks and trade dress may not be used without our prior written consent. We respect the intellectual property rights of others and expect our users to do the same.

Payment Terms and Billing

Subscription Fees

  • Payment: Subscription fees are billed in advance on a monthly or annual basis
  • Currency: All fees are in U.S. dollars unless otherwise specified
  • Taxes: You are responsible for all applicable taxes
  • Price Changes: We may change our pricing with 30 days' notice

Payment Methods

We accept:

  • Major credit cards (Visa, MasterCard, American Express)
  • ACH bank transfers
  • Other payment methods as available

Billing Disputes

  • Notification: Report billing disputes within 60 days of the charge
  • Resolution: We will investigate and resolve legitimate disputes promptly
  • Refunds: Refunds are provided according to our refund policy

Late Payments

  • Grace Period: 10-day grace period for late payments
  • Service Suspension: Services may be suspended for accounts past due
  • Collection: We may use collection agencies for severely delinquent accounts

Service Availability and Support

Service Level

We strive to maintain:

  • Uptime: 99.9% service availability
  • Performance: Fast response times and reliable service
  • Maintenance: Scheduled maintenance with advance notice
  • Support: Responsive customer support during business hours

Limitations

Our Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Emergency repairs
  • Third-party service outages
  • Force majeure events

Support Services

We provide:

  • Documentation: Comprehensive user guides and tutorials
  • Email Support: Response within 24 hours during business days
  • Priority Support: Enhanced support for premium subscribers
  • Training: Optional training sessions for new users

Limitation of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Place Manager Pro SHALL NOT BE LIABLE FOR:

  • Indirect Damages: Consequential, incidental, or punitive damages
  • Business Losses: Lost profits, revenue, or business opportunities
  • Data Loss: Loss or corruption of data or information
  • Service Interruptions: Damages resulting from service outages

Maximum Liability

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Place Manager Pro, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your negligent or wrongful conduct

Termination

Termination by You

You may terminate your account at any time by:

  • Canceling your subscription through your account settings
  • Contacting our customer support team
  • Following the cancellation procedures in our platform

Termination by Us

We may terminate your account for:

  • Violation of these Terms of Service
  • Non-payment of fees
  • Fraudulent or illegal activity
  • Extended periods of inactivity

Effect of Termination

Upon termination:

  • Your access to the Service will be discontinued
  • Your data will be retained for a limited period as described in our Privacy Policy
  • Outstanding fees remain due and payable
  • Certain provisions of these Terms will survive termination

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Jurisdiction

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Place Manager Pro regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

  • Post the updated Terms on our website
  • Send email notifications to registered users
  • Provide at least 30 days' notice before changes take effect

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Place Manager Pro Legal Team

  • Email: legal@placemanagerpro.com
  • Address: 1234 Business Ave, Suite 100, San Francisco, CA 94105
  • Phone: (555) 123-4567

For urgent legal matters, please mark your communication as "URGENT - LEGAL MATTER."

Effective Date

These Terms of Service are effective as of January 1, 2025, and were last updated on January 1, 2025.